We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.



To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the following address: Via paganico 260, Velletri RM 00049, Italy

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at [email protected].

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. To avoid these extended processing times for bank account deposits, we have the option of using store credit. In addition to being instantaneous and therefore available on the same day, this method also offers the possibility of being free of charge during the transaction and without limitations. Choose the method that best suits you.

We wish to underline that any product returned and found to be in working order will be returned to the customer with the shipping costs at his expense.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].

Dispute Resolution
In accordance with Regulation (EU) No. 524/2013 of the European Union, we inform the CUSTOMER residing in Europe that the European Commission has established an online platform that provides an alternative dispute resolution tool. This tool can be used by the European CUSTOMER to resolve non-judicially any disputes related to contracts for the sale of goods and services entered into online and/or arising from them.

As a result, if you are a CUSTOMER located in Europe, you can use this platform for the resolution of any disputes arising from the online contract entered into through this website.

The European ODR platform is available at the following link: https://webgate.ec.europa.eu/odr

We hope that this information about returns and refunds provides you with all the necessary details. We remain at your disposal for any further clarification or assistance.

The DC-iNet Team.

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